Support

Included here are general information, answers to and solutions for the most frequently asked technical questions and problems, survey FAQs, and contact info. If you do not find the answer you are looking for, send an e-mail to support@RealtyRates.com or call 941.795.6219.

 General Information

Screen Resolution: This site is optimized for 800x600 screen resolution and is best viewed with a 17-inch or larger monitor.

Web Browser: The RealtyRates.com Web site has been designed to work with the latest versions of both Netscape and Internet Explorer, which is used by the majority of site visitors. Those using older versions of Netscape (prior to Netscape 7.0) may experience problems viewing our Web site in its intended form. It is therefore recommended that visitors update their browsers to the most recent versions of Netscape or Internet Explorer. Click one of the buttons below to download your free copy of the latest version:

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Screen Fonts: After you open Internet Explorer, choose Fonts from the View menu and then choose Medium to make sure your fonts display correctly.

Active Scripting: RealtyRates.com makes considerable use of JavaScript. In order to navigate the site, Active Scripting must be enabled. To enable Active Scripting, choose Internet Options from the Tools menu. On the Security tab, select Custom Level and scroll down to the Scripting section. Under Active Scripting, select Enable.

Pop-Up Ad Stopper Software: While RealtyRates.com does not use those annoying pop-up ads, many pages on the site are designed to open in a new browser window. Most pop-up ad stopper software will not allow new browser windows to open and therefore must be disabled in order to view the entire Web site.

PDF Files: RealtyRates.com makes considerable use of Portable Data Format (PDF) files. In order to view and/or print such files, you must have the Adobe Acrobat Reader. Click the button below to download your free copy of the latest version:

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Inserting Survey Tables Into Documents: Subscribers may insert survey tables directly into appraisals and similar business reports. All survey tables are graphics versions of Excel spreadsheets in GIF format. For insertion purposes, use the HTML versions of the surveys, for while it is possible to copy and paste from a PDF file, the quality is not very good.

In Internet Explorer, the easiest way to insert a table into a document is to place your curser over the table, right click and select Copy. Go to your document, place your curser where you want the table to appear, right click and select Paste.

If you are using Netscape, you must first save the table to your own computer, which you may also do in Internet Explorer. To do so, place your curser over over the table, right click and select Save image As in Netscape or Save Picture As in Internet Explorer. Once saved, the image can be inserted into your document via Copy and Paste from a graphics program or direct insertion in your document software, e.g., Insert Picture in Microsoft Word.

Having trouble with blank pages showing up on our site?
Try reloading the page. Hold down the shift key while clicking Reload (Netscape) or Refresh (Internet Explorer) to ensure that you're getting the latest copy of the page from the server.

Also try emptying the browser's cache, which is a folder on your computer where Temporary Internet files are stored.

Empty the cache on a PC:
Internet Explorer: (5.5+ - other versions may vary slightly) Choose Internet Options from the Tools menu. Under the General tab click on Delete Files. Check the box for Delete all offline content and click OK. Click OK again. Close and restart your browser.

Netscape: (4.0 and up) Select Preferences under the Edit menu. Click on the + sign next to Advanced to expand the menu, then select Cache. Click on both Clear Memory Cache and Clear Disk Cache, then click OK. Close and reopen your browser.

Empty the cache on a Macintosh:
Internet Explorer: (latest version): Select Preferences from the Edit menu. Select Advanced. Under Cache, click on Empty now. Close and reopen your browser.

Netscape: (latest version) Select Preferences from the Edit menu. Click on the + sign next to Advanced to expand the menu, then select Cache. Click on Clear disk cache now. Close and reopen your browser.

Empty the cache with America Online:
  • On the AOL Toolbar, click Settings.
  • If you are signed on to AOL, click the By Category tab, then click Internet [Web] Options. If offline, click Internet Properties.
  • On the "General" tab in the Temporary Internet Files section, click Delete Files. Note: Select Delete all offline content to remove Web material you have saved for off-line review.
  • Click OK.
  • Click the AOL Browser tab.
  • Click Clear Storage.
  • Click Yes.
  • Click OK.

If you are using AOL 8.0 Plus:

  • On the AOL Toolbar, click Settings, then click Preferences.
  • If you are signed on to AOL, scroll down the "By AOL Feature" tab, and click Internet Settings. If you are not signed on to AOL, click
  • Internet Properties (WWW).
  • On the "General" tab in the Temporary Internet Files section, click Delete Files. Note: Select Delete all offline content to remove Web material you have saved for off-line review.
  • Click OK

 Log In Problems

The most common log in problem is lost passwords. To retrieve a lost password send an e-mail with Lost Password in the Subjet line to support@RealtyRates.com.

Another common problem is attempting to log in to a survey to which you are not subscribed. Because they are marketed as separate "publications," and although the same User Name and Password may be used to log in to multiple surveys to which you are subscribed, each nevertheless requires a separate log in.

Entering the incorrect User Name and Password not only won't work of course, but often creates another problem associated with the way Temporay Internet Files are cached. Sometimes, even when corrected log in information is entered, the incorrect information will continue to be passed from the cache to the browser. To clear your cache, follow the instructions in the General Information section above.

 Updating Account Information

Your User Name is your e-mail address. In order for us to best serve you, you should keep us informed of a change in your e-mail address by completing the following form:

First Name:

Last Name:

Old E-mail:

New E-mail:

Title:          

Company:   

City:           

State:           ZIP: 

Area Code:   Telephone: 

 PayPal Accounts

RealtyRates.com uses PayPal, a secure, third-party payment processor for all online credit card transactions. If you do not already have a PayPal account, one must be established before you may subscribe online.

Your security is a major focus at PayPal and as such, the company has established a number of security procedures that must be followed to the letter. For example, the address you supply must match the billing address for your credit card exactly as it appears on your statement. While some may feel that PayPal's procedures are cumbersome and/or time consuming, we reiterate that they are necessary to protect your security.

Beyond the above, lost passwords for example, we cannot help you with your PayPal account, you must contact them directly at: www.PayPal.com

 FAQ - Frequently Asked Questions


What property types does RealtyRates.com survey?
The Investor Survey encompasses a total of 32 income producing property types in 11 categories including: apartments, golf courses and country clubs, health care and senior housing, industrial buildings, lodging facilities, mobile home and RV parks, office buildings, restaurants, special purpose properties, retail centers. and self-storage facilities. The Developer Survey encompasses a total of 22 sell-out property types in three major categories including: Subdivisions and PUDs, Condominiums and Co-OPs, and Business and Industrial Parks. The Market Survey encompasses a total of seven income-producing property types in four major categories including: Apartments, Industrial, Office, and Retail.

Where does RealtyRates.com get its data?
Data for all surveys are provided by more than 300 appraisers, real estate brokers, direct lenders, mortgage brokers, conduits, developers, investors, and government agencies nationwide. They range from individuals to very large corporations but long experience indicates they are all extremely reliable. In fact, some of our relationships go back more than 30 years.

What is the quality of the properties surveyed?
Our information providers are instructed to provide data on Class A and B properties as those terms are defined in their respective markets.

How are surveyed OAR's derived?
Surveyed OAR's are calculated by dividing actual NOI at the time of sale by the actual sale price.

Do NOI's include reserves?
No. However, we do survey lender-specified reserves by property type and this information is included in the Investor Survey.

How are equity dividend rates derived?
Surveyed returns to equity represent current required target rates reported by investors. This information is included in the Investor Survey.

How are surveyed discount rates derived?
Investor Survey discount rates are actual internal rates of return reported by investors and property owners on consummated transactions and re-capitalizations; new construction are proforma rates. Developer Survey discount rates are presented in two forms, actual (historical) and proforma (forward-looking).

What relevance do national rates have to local markets?.
National rates devolve from many local markets thus, there is a clear relationship and, while national rates do not mirror any given local market, they encompass virtually all of them. We have twice at client request (1994 and 2001), analyzed our Investor Survey data on a regional basis. Not only were no significant variations noted with regard to the classes and property types we survey but, largely due to the growing influence of large national and regional banks, as well as the development and growth of the commercial secondary market, the variations that do exist are becoming less pronounced. It should be noted that Developer Survey data is presented both nationally, as well as for 13 geographical regions encompassing all 50 states, Puerto Rico, the U.S. Virgin Islands, and Guam, and Market Survey data is presented nationally, for 11 regions encompassing the continental United Sates in its entirety, and for 41 metro market areas. And finally, the infered cap rates presented in the Market Survey tend to support the absence of significant geographical variations in cap rates for the type and quality of properties involved.

Do Developer Survey Discount Rates Include Developer's Profit and Interim Financing?
With regard to Subdivisions and PUDs and Business and Industrial Parks developer's profit is not expensed and is therefore incorporated into the discount rates. With regard to Residential and Commercial/Industrial Condominiums, developer's profit is treated as an expense. In all cases, interim interest is treated as an expense.

Is historical data availble and what is the cost?
All online subscribers have free access to all previously published editions. However, PDF versions were not always produced and therefore are not available for all editions.

As a subscriber, can I put the charts on my own Web site?
No. As a subscriber, you may insert the charts in appraisals and other business reports but may not reproduce them for general circulation such as Web sites, newsletters and so on.

 Contact Information

RealtyRates.com
341-61st Street West
Bradenton, Florida 34209
Telephone: 941.795.6219
E-Mail:
Contact / Feedback


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